Offcuff — Support
If something in Offcuff isn't working, or you have an idea for how it should work instead, write to us at the address below.
Where to write
contact@offcuff.app
Tapping "Contact support" or "Send feedback" in the app's Settings opens a draft email with the address and the details we need already filled in.
- For something that's broken, use the subject [Offcuff] Support
- For "I wish it did this" or "this part is awkward", use the subject [Offcuff] Feedback
Please include your anonymous ID
You can use Offcuff without signing in (signing in is optional). That means what lets us trace what happened on your device is the anonymous ID assigned to it. You'll find it in Settings under "Anonymous ID" — and it's already in the draft if you started from the app.
About replies
Offcuff is built and run by one person, so the inbox isn't checked every day. We reply in order. What you send is used to make the app better.
This address is not for emergencies
If you need help right now, don't email — contact the emergency services where you are. When the app sees that you're going through something heavy, it shows helplines for your region.
Common questions
I want to cancel my subscription
Subscriptions are cancelled through Apple / Google, not in the app. "Manage subscription" in Settings opens that screen. Cancelling still leaves you access until the end of the period you've paid for.
I want a refund
Apple / Google collect the payment, so refunds are handled by them; we can't process one. For Apple, use reportaproblem.apple.com. For Google, use the refund request in Google Play Help.
I subscribed but the app doesn't show it
Tap "Restore purchases" in Settings. The same step brings your subscription back after a new phone or a reinstall.
What do I get for free
Your first 3 sessions are free, with every feature included — retakes, model takes, and next scenes too. You get to see what the app actually does before choosing whether to continue.
About the 7-day free trial
Both the monthly and the annual plan come with a 7-day free trial. Cancel during the trial and you won't be charged. If you don't cancel, the plan you chose renews automatically at its regular price from day 8. The free trial can be used once per Apple Account (on either the monthly or the annual plan, not both).
I want my data deleted
"Delete all data" in Settings clears the scripts, notes, and records on your device along with what the server is holding. It can't be undone. Your subscription isn't cancelled ("Restore purchases" brings it back). See the Privacy Policy for details.
The other character said something inappropriate
Press and hold that line in the script to report it to the developer. What's sent is that one line plus a reference to which session it came from. For shared pages (Callouts and Party mode), use the report link at the bottom of the page.
What happens to my records on a new phone
Your scripts, notes, and records live on your device as the primary copy. There are two ways to bring them to a new phone:
- Sign in and turn on backup: If you sign in with your Apple or Google account, we keep a copy of your records on our server. Sign in with the same account on the new phone to bring them back. The copy is deleted automatically 12 months after your last backup. See the Privacy Policy for details.
- Restore from an OS backup: Restoring a new phone from an OS backup brings them across as well.
A transfer that goes through neither won't carry them.